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Front Lines of Managerialism in Substance Abuse Agencies
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When: Tuesday, February 25, 2020
1:00 PM - 4:00 PM
Where: NASW-NYC Chapter Office
305 7th Avenue
13th Floor
New York, New York  10001
United States

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Managerialism is characterized by output-orientated, quantitative-focused, performance-based measures and evidence-based practice. These characteristics, widely referred to as “the business model”, have impacted the workforce in human service organizations.


Using qualitative semi-structured interviews, the facilitator researched and explored the nature of changes and the ways in which Managerialism did and did not affect the organization of services, direct practice with clients, and the quality of care within substance abuse programs. With increased emphasis on the bottom line, higher demands for productivity and accountability, measuring performance outcomes, and less time for clients – workers reported that this integration of the “business model” was more troublesome than not.


This workshop will focus on the outcomes of the facilitator’s research, as well as conversation and dialogue with fellow attendees, to grapple the changes impacting the work environment. A greater understanding of the effect of Managerialism on the human service workforce will provide attendees with ways to reduce stress, bridge the gap between policy standards and clinical practice, and encourage practitioners and program directors to seek policy change.



With this workshop, participants will be able to:


  • Have a better understanding of Managerialism and how it is operationalized
  • Identify the rationale for Managerialism which may help in the transition for such policies
  • Be able to discuss and learn from peers about useful transition and management of new policy trends
  • Discuss ways in which supervision or other systematic organization responses could be useful under Managerialism to reduce worker stress and improve quality of care and service delivery



NASW Member: $55 | Non-Member: $115


3 SW CE Contact Hours






Jocelyn Lewiskin, PhD, LCSW is a seasoned clinician with 15 years of direct practice experience. She spent many years working in an East Harlem outpatient substance abuse program providing individual and group counseling to clients and as the HIV Program Manager.


Ms Lewiskin served as an adjunct professor at Silberman School of Social Work at Hunter College teaching clinical practice courses, and currently works in private practice in Manhattan where she continues to work with issues related to addiction and trauma.





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NASW-NYC Certificates Policy


As per New York State Continuing Education guidelines, attendees must arrive on time and attend the ENTIRE workshop to receive their Continuing Education Contact Hours. Any attendees who arrive late or leaves early to a workshop will not receive their certificate, is not allowed admittance into the workshop and is also not eligible for a refund in any way. Please check transportation schedules ahead of time and plan accordingly.


We are currently transitioning from providing paper certificates to electronic ones. Please ensure that your registration information is accurate (name, e-mail, license type and number) as this will impact your continuing education certificates. NASW-NYC is not responsible for the accuracy of your registration information. To receive your certificate of completion, on the workshop date, please sign-in with your time and before you leave, initial-out with your time. Certificates will be e-mailed within 30 calendar days after workshop evaluations have been completed.



NASW-NYC Refund Policy


All refund requests must be submitted by e-mail to accounting.naswnyc@socialworkers.orgRefund e-mails must include the subject line "Refund Request" as well as the attendee's name, workshop date and title in the body of the e-mail. Valid requests must be received no later than five business days prior to course date. NASW-NYC reserves the right to refuse any refunds requested later than five days prior to the course date.


All refunds are subject to a $20.00 administrative processing fee.

Refund requests typically require 1-2 weeks processing time.

Refunds ONLY; credit cannot be issued toward a future program date or substituted for another workshop.


If the workshop is cancelled, you will be informed ahead of time and fully refunded.



For any questions or issues, please contact


NASW New York City Chapter is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #0027 and the State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists #MFT-0060.

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