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Managing Conflict in the Workplace
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When: Wednesday, August 19, 2020
10:00 AM - 12:00 PM
Where: Online Live Webinar
New York, New York 
United States

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Please ensure that your e-mail is correct in registration as all correspondence for the webinar will be sent via e-mail. If you have not received any e-mails, please check your spam/junk folders first.





Settings which employ social workers are often busy and stressful, and interpersonal conflict among employees from that stress can contribute to burnout, resentment and turnover. Research shows that organizations in various industries who worked with their staff using DISC assessment tools, to better understand conflict, have seen improvements in the way those conflicts were handled among employees.


The DISC assessment is a behavioral assessment tool that was created by psychologist William Moulton Marston. An acronym based on the four personality and behavioral styles it measures (Dominance, Influence, Steadiness and Conscientiousness), this tool uses patterns of behavior to understand those behaviors in the workplace.


This workshop will present how DISC can be understood with specific emphasis on the unique challenges of social work settings. The presenter will discuss how it impacts social work practice, the different ways this tool can resolve conflict and increase productivity while working in teams, as well as cover ways understanding the different DISC personalities can apply to any group work, including work with clients.



With this workshop, participants will be able to:

  • Understand what the DISC assessment is and how to use it to understand colleagues and direct reports' behavior and learning styles
  • Identify their own behavior styles within the DISC framework
  • Learn how to work most effectively with colleagues and manage teams who have different behavior styles



NASW Member: $33 | Non-Member: $45


2 SW CE Contact Hours






Ashley Owen Santangelo, LMSW, CPCC has been a Licensed Master Social Worker in New York since 2012. She graduated from the Silberman School of Social Work at Hunter College and has previously worked in administrative, clinical and/or supervisory capacities for Vibrant Emotional Health (formerly MHA of NYC), Safe Horizon and New York University.

In 2014 she received her Seminar in Field Instruction (SIFI) certification from NYU and in 2017, she completed a certification course in career coaching through the Professional Association of Resume Writers & Career Coaches. Through this course Ms. Santangelo was introduced to frameworks, such as the DISC assessment, that she found applicable to many settings that employ social workers.


Presently, Ms. Santangelo is the Team Leader for the New York Council on Problem Gambling's Problem Gambling Resource Center and operates a small career coaching practice named Evolve Services. Ashley is excited to share information about the DISC to colleagues in the profession and looks forward to facilitating a dialogue about how we as social workers can not only be champions for clients, but for our own workplaces as well. 





To e-mail, mail or fax in a registration form, click here.


NASW-NYC is happy to try and fulfill any reasonable special accommodations requests following NYS laws, submitted in writing to at least  fifteen business days prior to the workshop date. Requests received after the deadline may not be able to be processed or fulfilled in time for the event.


NASW-NYC Certificates Policy


As per New York State Continuing Education guidelines, attendees must arrive on time and attend the ENTIRE workshop to receive their Continuing Education Contact Hours. Any attendees who arrive late or leaves early to a workshop will not receive their certificate, is not allowed admittance into the workshop and is also not eligible for a refund in any way. 


Please ensure that your registration information is accurate as this may impact your continuing education certificates.  NASW-NYC is not responsible for the accuracy of your registration information. To receive your certificate of completion, you must be present for the entire webinar and complete an evaluation.



NASW-NYC Refund Policy


All refund requests must be submitted by e-mail to Refund e-mails must include the subject line "Refund Request" as well as the attendee's name, workshop date and title in the body of the e-mail. Valid requests must be received no later than three business days prior to course date. NASW-NYC reserves the right to refuse any refunds requested later than three days prior to the course date.


All refunds are subject to a 30% administrative processing fee.

Refund requests typically require 1-2 weeks processing time.

Refunds ONLY; credit cannot be issued toward a future program date or substituted for another workshop.


If the workshop is cancelled, you will be informed ahead of time and fully refunded.



Read our full Continuing Education Policies and FAQs by clicking here


For any questions or issues, please contact


NASW New York City Chapter is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #0027, the State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists #MFT-0060, and the Office of Addiction Services and Supports as an approved provider of CASAC credits #0288.

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