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Anger Triggers: A Self-Soothing, De-escalation and Assertiveness Model
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When: Tuesday, December 17, 2019
2:00 PM - 5:00 PM
Where: NASW-NYC Chapter Office
305 7th Avenue
13th Floor
New York, New York  10001
United States

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Reactive behavior is a chronic problem in familial, partner, social and work relationships. It causes miscommunication as those reacting are unable to express themselves coherently and effectively about the triggering situation. Driven by pure emotion, clients who are reactive when angry default to familiar reactive patterns devoid of reason and, at the mercy of reflexive behavior, feel a loss of control that frequently results in outcomes that are disappointing or worse.


This workshop aims to assist participants in recognizing the two types of reactive behavior – the uncontrollable temper externalizing anger (the “fight” side of “fight and flight”) and the quieter, underside of anger (the “flight” side) internalizing through bottling up, withdrawing, shutting down, and delaying or avoiding confrontation – as well as treatment approaches for clients. Attendees will be able to show clients how to recognize triggers and take care of their psychological health in highly charged moments through a three-step de-escalation process (a practical model that is grounded in CBT and other approaches) that will redirect clients from impulsivity to adaptive behavior.



With this workshop, participants will be able to:

  • Teach their clients a simple, practical map for use in highly emotional moments replacing maladaptive patterns with new learning
  • Provide their clients with a paradigm for transforming confrontation into conversation subsequent to the triggering situation

  • Teach clients the connection between reactive behavior and medical conditions such as hypertension, cardiovascular disease, and irritable bowel syndrome and other digestive disorders



NASW Member: $55 | Non-Member: $115


3 SW CE Contact Hours





Carole Spivack, LCSW-R, CISM, MBA, has practiced as a psychotherapist since 2005. She identifies as a cognitive behavioral therapist and apart from training in CBT, has taken training in Narrative Therapy, and strength-based Brief Solutions Focused Therapy as well as various approaches to couples’ therapy. She is also certified in Crisis Incident Stress Management. Prior to earning her MSW, Ms. Spivack was in the business world.









NASW-NYC Certificates Policy


As per New York State Continuing Education guidelines, attendees must arrive on time and attend the ENTIRE workshop to receive their Continuing Education Contact Hours. Any attendees who arrive late or leaves early to a workshop will not receive their certificate, is not allowed admittance into the workshop and is also not eligible for a refund in any way. Please check transportation schedules ahead of time and plan accordingly.


We are currently transitioning from providing paper certificates to electronic ones. Please ensure that your registration information is accurate (name, e-mail, license type and number) as this will impact your continuing education certificates. NASW-NYC is not responsible for the accuracy of your registration information. To receive your certificate of completion, on the workshop date, please sign-in with your time and before you leave, initial-out with your time. Certificates will be e-mailed within 30 calendar days after workshop evaluations have been completed.



NASW-NYC Refund Policy


All refund requests must be submitted by e-mail to workshops.naswnyc@socialworkers.orgRefund e-mails must include the subject line "Refund Request" as well as the attendee's name, workshop date and title in the body of the e-mail. Valid requests must be received no later than five business days prior to course date. NASW-NYC reserves the right to refuse any refunds requested later than five days prior to the course date.


All refunds are subject to a $20.00 administrative processing fee.

Refund requests typically require 1-2 weeks processing time.

Refunds ONLY; credit cannot be issued toward a future program date or substituted for another workshop.


If the workshop is cancelled, you will be informed ahead of time and fully refunded.



For any questions or issues, please contact


NASW New York City Chapter is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #0027 and the State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists #MFT-0060.

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